Privacy Policy

Last updated: May 1, 2026

Wallin & Luna Counseling Associates respects your privacy and is committed to protecting the information you share with us through this website.

This Privacy Policy explains what information may be collected when you visit our website, how we use that information, and how you can contact us with questions.

Information We Collect

Our website is hosted through Wix. Like most website platforms, Wix may collect certain technical information needed for the website to function properly and provide a safe, reliable user experience. This may include information such as:

Browser type
Device type
General location information, such as city or region
IP address
Pages visited on the website
Date and time of website visits
Information needed for website security, performance, and basic functionality

We also collect information that you choose to provide through our website contact form.

Our contact form may ask for:

First name
Email address
Phone number
Message

How We Use Your Information

We use information submitted through the contact form to respond to your inquiry, provide information about our services, and communicate with you about your request.

We may use technical website information to:

Keep the website functioning properly
Maintain website security
Improve website performance and usability
Understand basic website activity
Troubleshoot technical issues

We do not use your information for targeted advertising.

Contact Form and Health Information

Our website contact form is intended for general inquiries and requests for more information.

Because this is a counseling practice website, we understand that visitors may choose to include personal or health-related information in their message. Please know that email and website contact forms may not be appropriate for urgent, emergency, or highly sensitive communication unless specifically identified as secure.

Please do not use the website contact form for emergencies. If you are experiencing a mental health emergency, call 988, call 911, or go to the nearest emergency room.

Current clients should use the secure client portal or other communication method provided by the practice for clinical questions, scheduling changes, documents, or other private health information.

Information related to your care may also be subject to our Notice of Privacy Practices, which explains how protected health information may be used and disclosed under HIPAA.

Cookies and Similar Technologies

This website may use essential cookies and similar technologies provided by Wix to allow the site to function properly, maintain security, improve performance, and support basic user experience.

Essential cookies are used for things like site security, page loading, form functionality, and remembering basic site preferences.

We do not use advertising pixels, retargeting tools, or behavioral advertising cookies on this website.

If optional cookies or tracking tools are added in the future, we will update this Privacy Policy and, where appropriate, provide visitors with a choice about those cookies.

How We Share Information

We do not sell your personal information.

We may share information only as needed to operate the website, respond to your inquiry, comply with legal obligations, protect the security of the website, or provide services you have requested.

Because our website is hosted by Wix, information submitted through the website may be processed by Wix as part of providing website hosting, security, form functionality, and related services.

We may also use professional service providers, such as technology support or secure practice-management systems, when needed to operate our practice. When required, we use appropriate privacy and security agreements with service providers.

Email and Phone Communication

If you provide your email address or phone number, we may use that information to respond to your inquiry.

Please be aware that standard email, voicemail, and text messaging may not be fully secure. We encourage current clients to use the secure client portal for private clinical communication whenever possible.

Data Retention

We keep information only as long as reasonably necessary for the purpose for which it was collected, to respond to inquiries, to operate our practice, to meet legal or professional obligations, or as otherwise required by law.

Security

We take reasonable steps to protect the information submitted through this website. However, no website, internet transmission, email, or online system can be guaranteed to be completely secure.

Links to Other Websites

This website may contain links to other websites, such as a client portal, insurance resources, professional organizations, or community resources. We are not responsible for the privacy practices or content of outside websites.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

This website is intended for general informational purposes. We do not knowingly collect personal information from children through this website without appropriate consent.

Your Choices

You may choose not to submit information through the website contact form. You may contact us by phone or use the secure client portal if you are a current client.

You may also contact us to ask questions about information you have submitted through the website.

Updates to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page.

Contact Us

If you have questions about this Privacy Policy or how information submitted through this website is handled, please contact us:

Wallin & Luna Counseling Associates, LLC
Email: inquiry@wallin-luna.com
Phone: (505) 821-5894
Mailing Address: 5808 McLeod Rd. NE, Ste. M, Albuquerque, NM 87109